Being On Hold

I know I complain about phones a lot. It’s because phones are frustrating. Sometimes they don’t work right, and it’s just plain annoying.

But what about when we’re on hold?

Being on hold sucks. It’s just another one of life’s aggravations. Especially when you need help with something. There’s a few things companies use to keep being on hold a little more bearable.

1) Hold music – Kind of like elevator music. It’s soothing. Sometimes, they’ll play classic rock. I’ve also heard classical and 80’s. Never pop songs.

2) The Automatic Answerer “Please continue to hold. All of are agents are currently busy”, which repeats every 30 seconds to ensure you that you are still on the phone with the company.

3) The Fake Answer “Hello, thank you for calling ______. Please hold.” Then, cue hold music.

All of these techniques are great, but being on hold is still frustrating.

Let's see how long we can make you wait? I feel like they really do this.

And isn’t it worse being on hold with one of your friends? Like, as if one phone conversation isn’t enough, your friend thinks someone is slightly more important than you, don’t they?

Being on hold is like waiting in line. It’s just plain annoying. I wish we could avoid it.


3 Responses to “Being On Hold”

  1. 1 The Curious Hippo September 2, 2010 at 11:30 PM

    Being on hold for 15 minutes then told by a recorded message to call back, then hung up on!

  2. 2 thegirlwithnoblog September 3, 2010 at 9:47 AM

    Its even more frustrating when you finally get a hold of someone but they tell you that you have to be transferred to another department which will put you on hold again! Ugh.

  3. 3 Stephanie Frances December 3, 2010 at 10:04 AM

    Love it! Or should I say, hate it!?! lol

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